Outright phone buying guide
New, refurbished or used: what are you really comparing?
The condition label matters just as much as the model and storage. Compare like for like before deciding which listing offers the best value.
New
Unused and supplied in new condition, normally with the manufacturer’s warranty. Confirm the seller is describing a new, sealed handset rather than using “new” loosely.
- Full included accessories, as specified
- Manufacturer warranty terms
- No previous-user battery wear
Refurbished
Previously owned or returned, then checked, repaired or cleaned before resale. Standards vary, so read the retailer’s grading, testing, battery and warranty terms.
- Condition grade explained
- Seller refurbishment process
- Warranty and returns stated
Used
Previously owned and often sold without a defined refurbishment process. Condition, support and included items can vary widely between private and business sellers.
- Photos of the actual handset
- Detailed faults and wear
- Seller type and buyer protection
Before you buy
Four checks beyond the headline price
Compare the same model, storage, condition and network status. Then add delivery and any missing essentials to understand the total cost.
Battery health
Ask for a measured battery-health figure or the seller’s minimum standard. “Good condition” alone does not describe battery capacity.
Warranty and returns
Check who provides the warranty, how long it lasts and the returns window. Keep a record of the listing and condition grade.
Network and activation locks
Confirm the phone is UK-compatible, network unlocked and removed from the previous owner’s Apple or Google account.
What is included
Check whether a cable, charger, box or accessories are included. A lower headline price may not include everything you need.
A fair comparison checklist
✓ Same storage capacity and model number
✓ Same condition and comparable cosmetic grade
✓ Delivery cost and estimated dispatch included
✓ Warranty length and returns cost checked
✓ Unlocked, with no activation or account lock
✓ Battery standard and included accessories understood
This is general buying guidance, not a statement about any individual retailer or listing. Always read the seller’s current terms before ordering.
Ready to choose a model?
Start with the catalogue, then check the retailer’s live listing.